Massage Groups

I had a recent round table discussion with other massage therapists about their cancellation policies and I found most, if not all, of their policies to be too lenient. Perhaps it’s just me, but I think any notice less than a week, and maybe 9 or 10 days if there is a weekend notification to be right. Many therapists I know ask for a 24 hour notice, and I think that is too little.

I am sticking to my guns as of now, cancel within 7 business days and no charge for rescheduling, but any less notice than that and I may find it harder to book that time with another client, so I am currently charging a 50% cancellation fee if it;s not done within that time frame, and if it is not canceled within 48 hours of the session, then 100% is expected.

Am I being too stringent with this? Does anyone else use a similar policy?